Shipping Methods and Costs
Shipping costs for orders from the NAHP depend upon the method and option you choose and are determined by weight. Standard deliveries are handled by UPS and USPS.
If an item in your order isn't available for immediate shipment, we will notify you and offer a substitution recommendation or provide the option of holding your order until all items are available for shipment.
Orders received by 1:00 P.M. Central Standard Time typically are sent out the same day. However, this is not guaranteed and the order may not be sent until the next business day. There are notable exceptions that may delay this standard of practice. The NAHP does not ship on weekends and major holidays. Additionally, under extreme weather conditions the NAHP reserves the right to delay the release of shipments to ensure product quality. Specialty items also may require a given fulfillment time as stated by the item, notable these are items that require specific information used to customize the product.
Delivery Options
Average Delivery Method Shipping Time *
| Ground | - | 3 to 5 business days | | 3 Day Select | - | 3 business days | | 2nd Day Air | - | 2 business days | | Next Day Air Saver | - | Next business day, by the afternoon | | Next Day Air | - | Next business day | | Next Day Air Early AM | - | Next business day, before noon |
* These estimated times are based from the time of pickup by UPS.
Tracking your order
UPS provided tracking reference information for all of its deliveries. These tracking numbers sent to you the customer via E-Mail as soon as available, and are listed on your order information through your order status in your account information. Please note that it may take 24 hours before tracking information is available.
If you think your order is late, please note that:
Credit card authorization and verification must be received prior to processing.
Delivery occurs Monday through Friday, excluding holidays.
If you have any questions about your order, or would like to request your UPS tracking number, please contact us at: customercare@nahpusa.com or call 800-444-0839.
Credit Card Refunds
The NAHP processes refunds to the credit card used at time of purchase upon receiving your returned shipment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Returns/Exchanges Policy
The NAHP is firstly and primarily a service providing business. With this being true, no refunds or exchanges are offered for certain products and services provided. These include but are not limited to review materials, application fees, testing fees, and membership fees. If for any reason you are dissatisfied with your order, please contact Customer Care at customercare@nahpusa.com.
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